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Alameda County Regional Emergency Communications Center (ACRECC) has officially launched its text to 9-1-1 campaign. Emeryville mobile users will soon have the ability to send text messages to 9-1-1, allowing deaf, hearing and speech impaired residents, or those in situations where it is too dangerous to make a voice call to 9-1-1, a potentially lifesaving option. This new feature will be available in Emeryville after January 1, 2021.
is the slogan developed by the Federal Communications Commission (FCC), adopted by several California jurisdictions. ACRECC is now equipped to receive and respond to mobile phone SMS Text to 9-1-1 messages. “ACRECC delivers regional communications through dispatching fire and emergency medical services that optimize the deployment and coordination of emergency resources while providing superior customer service to several agencies within Alameda County,” said Dispatch Manager Rosa Ramos. “Our ability to deploy an alternate method in receiving emergency communications from our residents is another tool in keeping our communities safe.”
The FCC has established guidelines for how to contact 9-1-1 via text:
For more information, contact Rosa Ramos, Dispatch Manager at 925-423-1803.