PG&E Automatically Enrolling Qualified Customers Who Are 60 Days Behind on Energy Bills in Payment Plans
As part of ongoing efforts to provide help and assistance for customers to manage their bills, Pacific Gas and Electric Company (PG&E) will auto-enroll eligible customers in new extended payment arrangements by the end of September 2021. The new program coincides with the ending of the service-disconnection moratorium which is part of the COVID-19 emergency customer protections in place since March 2020.
Residential and small business customers with a PG&E bill at least 60 days past due will automatically be enrolled over the next few weeks starting with their September bill.
The monthly payment plan amount for residential customers will be their outstanding balance equally divided over 24 months. For example, if a residential customer owes $1,200 the payment arrangement would be $50 a month. Payment installations for small business customers will be calculated based on no more than 10% of their average bill (5% for customers in disadvantaged communities1) over the past 24 months.
To view the amount of their payment plan installations customers can sign into their PG&E account online. It will also be on their monthly energy statement under the Account Summary section.
Other Ways for Customers to Save on Energy Bills
Automatic enrollment in the new payment plan program will not change enrollment in financial assistance programs. PG&E encourages customers struggling to pay their bills to learn more about the following programs:
PG&E remains committed to providing support for customers during this transition, and want customers to know they are here to help. To learn more about additional resources and financial assistance programs visit pge.com/covid19 or call 800-743-5000. Financial resources for business customers are available here.