Emergency Alert Notifications

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The City uses two emergency notification systems to notify residents and businesses of emergency alerts.  The Emeryville Police Department and the Alameda County Fire Department (ACFD provides fire services to Emeryville) use NIXLE, a nation-wide public safety alert system. Simply text any zip code to 888777 and receive real-time alerts and advisories from the local police department and other public agencies. This is a great way of keeping up with public safety alerts throughout the Bay Area and even travelling nation-wide just be entering the local zip code. There is no charge for registering but standard text messaging rates associated with your mobile phone service will apply. You can opt out anytime by texting "STOP" to 888777.

If you're texting a zip code to 888777 and using NIXLE for the first time, you can retrieve a temporary password to complete the registration process by going to the
NIXLE website. Completing the registration process will allow you to fully customize how messages reach you - whether by mobile phone, email, or over the web - you decide!

The other system used for emergency notifications is the “AC Alert” System powered by Everbridge.  AC Alert is a web-automated notification service that sends accurate and timely notifications of the information you want and need to know-straight from the City.  With AC Alert, you control how you are contacted, whether it’s on your cell, work and/or home phone, via text, email or voice message.  The city will be able to target notifications by geographic area (such as radius or blocks), street address, and residence vs. business addresses; or by special lists to avoid sending out notifications to those not in an affected area.

You will be able to receive up-to-minute notifications about events and emergencies that may affect your home, workplace or other points of interest in the City or Alameda County.   AC Alert will be used for emergencies, such as evacuation notices and post-earthquake or other disaster instructions; but, you can also sign up to receive automatic notices for public meetings, community events, and other non-emergency community outreach initiatives.  There is no cost to sign up and your contact information will only be used to send out city notices.  

AC ALERT works primarily through subscriptions so please sign-up today and notify your friends/family/neighbors about this service. Subscribers determine delivery modes (landline, cell phone, voice, text, email) for emergency notices as well as whether the subscriber wishes to receive non-emergency notices, such as Earth Day, public hearings, and advisory committee meetings. If you have previously provided your information to another service such as CodeRED or Nixle, you will still need to register in AC Alert to ensure you receive emergency notifications and to control your locations and notification delivery methods.  

AC ALERT will automatically send emergency messages to 911 landline phones without prior subscription but you will have to subscribe to receive emergency notifications to your cell phone or through email/text.  Emeryville residents, businesses, and visitors can subscribe to the system. You can also download the ContactBridge by Everbridge App (Apple App Store or Google Play) and register your device.  This method only subscribes you to emergency alerts 

Sign-up today at www.acalert.org or for more information on the AC Alert system, contact the City’s Human Resources Department.